Technical Account Manager - Join an ML vendor with excellent PMF and $70M+ funding from top VCs!

Location: US (remote)
Salary: Up to $175K Base

Join an ML vendor with excellent PMF and $70M+ funding from top VCs!

Ideal Candidate:

• 4+ years of experience driving customer success in data science & ML (or related fields like data management, big data, analytics, and integration). 
• Proven ability to manage customer portfolios and drive product adoption of complex solutions. 
• Thrives in fast-paced, dynamic start-up environments. 
• Deep understanding of the ML and MLOps landscape, including applications, tools, and emerging trends. 
• Proficiency in Python and experience working with major cloud providers (AWS, Azure, GCP). 

About the Role:

In this role, you'll report directly to the VP of Customer Engineering and act as a trusted advisor to their most important enterprise clients. You'll be responsible for guiding them to maximize the value of the product and achieve their AI goals. This will involve proactive collaboration with a diverse range of stakeholders across their organization. You'll become an expert in their business needs, ensuring they receive the full value proposition of the software and services.

As the internal voice of the customer, you'll be their advocate, and drive alignment across various teams, including Customer Engineering, Deployment Engineering, Sales, Marketing, and Product. This will involve effectively communicating customer needs and challenges, ensuring all departments are working collaboratively to deliver exceptional customer success.

About the Company:

This early-stage ML vendor is a leader in their space and is empowering enterprises to leverage AI. They have over $70m in funding from Tier 1 VCs, and have achieved an impressive PMF having attracted one of the world's most renowned companies as an early customer. Their CEO has a proven track record of co-founding a successful communication and collaboration platform that secured over 9,500 customers. With a US headquarters and over 100 employees globally, they are poised to be a major player in the future of AI-driven enterprises.