Technical Customer Success Manager - Own the CS function and build the playbook with the CEO!

Location: France / UK (remote)
Salary: Up to €90K Base

Own the CS function, shape strategy, and build the playbook with the CEO!

Ideal Candidate Profile:

• Successful SaaS background within a Customer Success role.
• Experience at a top-tier consultancy firm (e.g., PwC, KPMG, Deloitte, EY).
• Strong technical acumen with the ability to understand complex products.
• Comfortable in a high-growth, evolving startup environment.
• Ambitious, proactive, and eager to take ownership of initiatives.

About the Role:

• Act as a trusted advisor to customers, leveraging your technical expertise to drive product adoption and success.
• Work directly with the CEO to shape and expand the Customer Success function.
• Develop and refine a structured playbook to standardize best practices for onboarding, adoption, and retention.
• Identify opportunities to improve the customer journey and proactively address challenges.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure customer needs are met.

About the Company: 

• Pedigree, hands-on leadership driving the GTM – ex Mongo and Hortonworks (both pre-IPO).
• Early PMF with notable logos like BNP Paribas and Spendesk.
• Just landed a stellar Series A from tier 1 EU VCs.
• Report to the CEO and help shape GTM strategy, with the potential to lead the expansion in region.