Customer Success Manager - Opportunity to be hands-on with early critical customers

Location: US (remote)
Salary: Up to $140K Base

Join a SaaS vendor with tier 1 VCs and a seasoned founding team who knows what it takes to succeed!

Ideal Candidate Profile:

• 2+ years of experience within a SaaS business – bonus if at an early-stage startup. 
• Proven track record of managing customer relationships, driving renewals, and optimising support processes.
• Adept understanding of IT support processes, tools, and technologies.
• Experience with customer support systems and workflows.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

About the Role:

You are responsible for ensuring that customers achieve the maximum ROI, driving both renewals and referrals. You will work with customers to understand, identify pain points and new features, and resolve issues.

About the Company:

• $30M+ funding from VCs who’ve backed the likes of HubSpot, DocuSign, and CircleCI.
• Solving a mission-critical issue with large TAM and legacy competition.
• Seasoned founding team – this is their second venture, so knows what it takes to succeed.
• Opportunity to be hands-on with some of the most critical and early customers.