Pre Sales & Support

Customer Success Manager

LOCATION UK (Remote)
TECH Cyber Security
SALARY £50,000 - £74,999

UK HQ’d, Series B funding, 988% growth!

Salary: up to £60k + bonus

This is right for you if you are…
 

  • A CSM, Consultant, or Program Manager with experience acting as a trusted advisor for cross-vertical customers.
     
  • The sole POC for a high-volume of accounts and can demonstrate a consistent process for prioritising and supporting key opportunities.
     
  • Dynamic and self-sufficient, with examples of successes as well as challenges and what you have learnt.
     
  • NB: Experience within enterprise SaaS is a must, but anything closely related to cyber-security or threat intelligence a definite plus!

 

The role will be managing a portfolio of mid-tier to enterprise accounts as a trusted advisor:
 

  • Proactively engaging with key stakeholders (up to CISO level) to understand business challenges/goals, execute effective onboarding and training and ensure adoption/value add.
     
  • Reactively supporting users with technical queries or challenges.
     

Overall, the goal is to ensure relations continue successfully. Retention of accounts and renewal of contracts are key success indicators but should be a natural consequence of your actions to demonstrate value and ROI.

The company is a UK HQ’d SaaS vendor experiencing massive growth (988% so far) across all functions. Utilising Series B funding from major names, they are turning their success of 2020 into Global expansion and continuously developing their technology – a cyber solution that approaches risk mitigation in a new way.

With growth this quick, this may be the last chance to join whilst the team is still small – contact Emma to find out more.

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REPRESENTED BY Emma Peters

Senior Consultant

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