Customer Success Engineer - One-of-a-kind product, early traction with >200 customers onboard 

Location: US (remote)

Join a SaaS startup with a one-of-a-kind product – early traction with >200 customers onboard 

Ideal Candidate:

• 5+ years of technical presales, application engineering, customer success, or similar experience. 
• 2+ years of Siemens NX and/or Mastercam experience is essential.
• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, or similar.
• Adept knowledge of CNC machining processes and CAD/CAM software.
• Strong ability to collaborate cross-functionally with the likes of the sales and technical teams.
• Able to travel where required to meet customers and support sales/post-sales. 
• Strong problem-solving ability.

About the Role:

As a Customer Success Engineer, you will support the sales process and ensure the ongoing success and satisfaction of customers. You’ll understand customers needs, share technical expertise, and ensure that the product aligns with customer requirements throughout the customer lifecycle. 

About the Company: 

Join a rapidly-growing SaaS vendor that is offering the first solution of its kind – there are no other competitors in their space! Their solution simplifies programming, saves manufacturers time, and makes the entire process more efficient. Additionally, they are backed by Tier-1 VCs who’ve seen other start-ups to exit on numerous occasions. This is an opportunity to capitalize on taking a disruptive product to market, work remotely, and take advantage of early-stage stock options.